Customer Support Services White Papers
Avaya IQ: Making the Business Case for Intelligent Contact Center Reporting - How Contact Center Reporting and Analytics Can Deliver a Rapid Return on Investment
Overview Contact centers are under increasing pressure to lower technology costs and increase the return on every investment. Avaya IQ helps the user achieve these goals. This next-generation reporting and analytics platform gives the user the information he or she needs - from the big picture down to the precise details - to maximize revenue and reduce costs. But how does information translate into quantifiable economic gain? That question is answered by analyzing where and how Avaya IQ makes contact centers more effective. What are the sales benefits of getting calls to the right agent? What are the cost savings from accurately identifying, modifying and rewarding agent behavior?
| Publisher | Avaya | File Format | |
|---|---|---|---|
| Date Published | November 2007 | Downloads | 1 |
| Format | White Papers | ||
| Topics | |||
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