Customer Support Services White Papers
Setting Up a Help Desk: Students Learning From Experience
Overview Obtaining employment on a Help Desk is often a "Catch twenty-two situation" for students. Most advertised jobs in this area state "Prior experience an advantage". In a regional city, there are limited opportunities for students whilst studying to obtain experience working in the Help Desk environment, as being off campus impacts on the student's other papers. This paper reports a solution that was implemented at a regional Tertiary Institute to enable students to gain practical skills in the Help Desk area. Designed and carried out by students its objectives were to assist other students and staff for a limited period of time. Building a Help Desk from "The boots up", gaining student "Buy-in" and commitment, assuring equity of work all posed difficulties at times.
| Publisher | WITT | File Format | |
|---|---|---|---|
| Date Published | June 2004 | ||
| Format | White Papers | ||
| Topics | |||
-
Did you find this white paper useful? 2 out of 6 users found this white paper useful
White Paper RSS
Download
Register
