Customer Support Services White Papers
Setting Up a Help Desk: Students Learning From Experience
Overview Obtaining employment on a Help Desk is often a "Catch twenty-two situation" for students. Most advertised jobs in this area state "Prior experience an advantage". In a regional city, there are limited opportunities for students whilst studying to obtain experience working in the Help Desk environment, as being off campus impacts on the student's other papers. This paper reports a solution that was implemented at a regional Tertiary Institute to enable students to gain practical skills in the Help Desk area. Designed and carried out by students its objectives were to assist other students and staff for a limited period of time. Building a Help Desk from "The boots up", gaining student "Buy-in" and commitment, assuring equity of work all posed difficulties at times.
| Publisher | WITT | File Format | |
|---|---|---|---|
| Date Published | June 2004 | ||
| Format | White Papers | ||
| Topics | |||
-
Did you find this white paper useful? 0 out of 1 users found this white paper useful
White Paper RSSGlobal Financial Services Firm Improves Customer Service With Ease-of-Use Solution
DownloadRaymond James Financial is a global financial services firm with more than 4,600 Advisors. Because 80 percent of these Advisors are independent contractors who operate remotely, the company found it...
Engage Your Customers: Move Beyond Loyalty
How does one engage the customers, and what's different about this from the best service offered today? It's normal today to wait for the customers to call, write, or click...
Find out how to "Wow" the customer while managing costs
Current bank trends indicate profit margins are flat. Retaining top bank customers is becoming harder and harder. Is your financial institution ready to buck this trend? With seven thought-provoking white...
Microsoft SQL Server 2000: How to Configure SSL Encryption
Secure Sockets Layer (SSL) encryption is new to Microsoft SQL Server 2000. In previous versions of SQL Server, we used the Multiprotocol Network library to encrypt the data between the...
Building Customer Relationships One Interaction at a Time
Successful customer-oriented companies have figured out that customer relationships can only be built one interaction at a time, and are re-aligning objectives around just that: the customer interaction. Given this...
