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Help Desk White Papers

Using HP Web Jetadmin 10.0 in Help Desk Operations

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help desk

Overview HP Web Jetadmin 10.0 contains many tools for troubleshooting printers. As a result, it is increasingly being used as a Help Desk troubleshooting tool. HP Web Jetadmin 10.0 includes several features for Help Desk personnel to remotely troubleshoot printers without having to physically visit the printer. This significantly reduces the time spent resolving issues. Proactive measures, such as regularly querying for status or enabling email alerts, can be enforced so that printer problems can be resolved before the end user call ever comes in to the Help Desk.

Further White Paper Details
Publisher	Hewlett-Packard (HP)	File Format	PDF
Date Published	July 2007
Format	White Papers
Topics	Help Desk, Printers - Plotters

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