Help Desk White Papers
Using HP Web Jetadmin 10.0 in Help Desk Operations
Overview HP Web Jetadmin 10.0 contains many tools for troubleshooting printers. As a result, it is increasingly being used as a Help Desk troubleshooting tool. HP Web Jetadmin 10.0 includes several features for Help Desk personnel to remotely troubleshoot printers without having to physically visit the printer. This significantly reduces the time spent resolving issues. Proactive measures, such as regularly querying for status or enabling email alerts, can be enforced so that printer problems can be resolved before the end user call ever comes in to the Help Desk.
| Publisher | Hewlett-Packard (HP) | File Format | |
|---|---|---|---|
| Date Published | July 2007 | ||
| Format | White Papers | ||
| Topics | |||
-
Did you find this white paper useful? 37 out of 50 users found this white paper useful
White Paper RSSSelection Criteria for Remote Support Tools
DownloadThough basic remote support technology is available from many sources, including some freeware and shareware options, companies interested in improving both the economics of support and the customer experience should...
Applying Remote Support Technology for Maximum Impact
Remote-support technology is a powerful tool for support delivery. By using remote support, technicians can access the users' desktop to effectively diagnose and resolve the issues. But to yield maximum...
9 Management Practices for Exceptional Webinars
Marketing professionals continue to rate Webinars as one of the top tools for lead generation. Yet, many marketing departments still do not have a process in place to maximize Webinar...
Saudi Agency Improves Service Reliability With Centralized Service Desk
Saudi Post depends on technology for the effectiveness and efficiency of its high-quality and modern postal services. Thus, the IT department saw itself as a reliable service provider that met...
eBook - How to Drive Better Business Outcomes with Exceptional Web Experiences
Today's businesses stand to benefit by implementing an enterprise-class portal that provides consistent access to customized tools that improve productivity, fuel innovation, and improve customer satisfaction.
