You are here: silicon.com > Resources > White Papers > IT Management > User Satisfaction > Help Desk

Help Desk White Papers

Help Desk - Call Centre or Dispatch Centre?

Tags:
help desk

Overview Each approach to the provision of help desk services has its advantages and disadvantages. The important thing is to know one's own environment and what is best for the business. One needs access to a modeling tool like VETO in order to simulate the options and decide the optimal approach. Help Desk or Call Centre supported by technical support? It depends on the individual circumstances. A detailed analysis is required of the traffic profiles, call types, business impacts, staff skills and shift arrangements to answer the question.

Further White Paper Details
Publisher	ACM Diagnostics	File Format	PDF
Date Published	March 2005	Downloads	5
Format	White Papers
Topics	Help Desk, Customer Support Services

Did you find this white paper useful? 6 out of 10 users found this white paper useful

The Future of SaaS and IT Infrastructure Management: A Survey of IT Decision Makers in North America

Publisher:
Dell

Tags:
help desk

Trialware: Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support

Publisher:
NTRglobal

Mashing it up with Support: Automate, Coordinate and Collaborate with the Incident Escalation Mashup

Publisher:
Serena Software

10+ common questions about SQL Server data types

Publisher:
Susan Harkins

The Regence Group Provides Information to 6,000 Users With BMC Remedy Knowledge Management

Publisher:
BMC Software

Tags:
help desk

Live Webcast: Telecoms 2.0 - Where is telecoms heading?

In this webcast, our panel of experts will review where we are with next generation telecoms in the UK, working through the concept of 'Telecoms 2.0': - Realising the potential of Next Generation Networks - why it isn't just about the technology? - What attributes should firms be looking for in their telco partner? - Is the relationship between telco provider and customer changing? - What things need to happen to make next generation services a reality? - You say you want the supplier to change. Do you want to change too? - What is Telecoms 2.0?

Publisher:
ZDNet UK

Telecom 2.0: Mind over matter

ntl:Telewest Business believes that the role of the telco is evolving. Gone are the days when it was enough to simply focus on circuits and minutes, customers now need a far higher degree of interaction and look for suppliers who will talk business solutions with them.

Publisher:
ntl:Telewest Business

IBM Information Server Change Data Capture

In today's fast-paced world, access to real-time data has never been more important. To be successful, organizations need to be able to report and analyze corporate data quickly and easily, regardless of what applications created the data, what platform they're running on, or what database they're stored in.

Publisher:
IBM

An examination of server consolidation: the trends that can drive efficiencies and help businesses gain a competitive edge

This white paper provides a starting point for organizations contemplating server consolidation. It includes an overview of server consolidation concepts and techniques and provides guidance on methodologies. It also looks at the potential cost savings associated with server consolidation and offers information on how organizations can sustain the advantage they have gained by consolidating their servers.

Publisher:
IBM

Also on silicon.com

Site Navigation:

Help Desk White Papers

Help Desk - Call Centre or Dispatch Centre?

Quick Sitemap Links:

About Us

Search

Blogs

Verticals

Advertising Features

CNET Networks in Europe

CNET Networks in the United States

CNET Networks in Asia Pacific