Help Desk White Papers
Help Desk - Call Centre or Dispatch Centre?
Overview Each approach to the provision of help desk services has its advantages and disadvantages. The important thing is to know one's own environment and what is best for the business. One needs access to a modeling tool like VETO in order to simulate the options and decide the optimal approach. Help Desk or Call Centre supported by technical support? It depends on the individual circumstances. A detailed analysis is required of the traffic profiles, call types, business impacts, staff skills and shift arrangements to answer the question.
| Publisher | ACM Diagnostics | File Format | |
|---|---|---|---|
| Date Published | March 2005 | Downloads | 5 |
| Format | White Papers | ||
| Topics | |||
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