In fact, Bearing Point is training some of its consultants to better understand the systems-integration work required to perform a given business process, Soni said. The rise of web services will force computer-services companies to dramatically...
Lots of ideas as to how the process can be changed will be brought forth - capture these but at this stage we are looking for bottoming out whether the process is necessary and how we can improve the efficiency of the process, not the effectiveness.
For example if the marketing department has successfully rolled out a collaboration project, the relevant ROI metrics could be used to make a case for another department, such as sales. It is much easier to calculate metrics in the real-time space...
It describes this strategy as a series of business policies, processes and products, and incorporates a set of financial measures and metrics to give visibility on how closely it is achieving its goals.
New research indicates that many household names of the IT industry, including Dell and Microsoft, have been able to capture lasting feelings of customer loyalty. But the more you look at the companies with the most loyal customers, you see how...
Giles Hutchins, head of the CRM practice with consultants Atos Origin, says: "A lot of CRM projects were run out of the sales or marketing department, where they just wanted to capture their customer information.