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Remote Support has never been so easy! Try WebEx free today!

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help desk

Overview With WebEx Remote Support, it's easy to stay in control--working right from your desk to minimize technology-driven downtime while maximizing help desk productivity. You have the power to launch support sessions right from your desk, deliver real-time IT support to employees any time, anywhere, and provide immediate fixes without the time and expense of onsite visits. You can even proactively push regular updates and security patches to every PC in your company. It's all possible with WebEx Remote Support. And it's easier than you could imagine. Try it free today!

Further White Paper Details
Publisher	WebEx Communications	File Format	HTML
Date Published	January 2008	Downloads	5
Format	Resource Center
Topics	Help Desk, Customer Support Services, Call Center - Contact, IT Reliability, Remote Access - RA Servers

Did you find this white paper useful? 3 out of 5 users found this white paper useful

Compaq comes under fire for poor customer care

Compaq also noted two Web-based resources - Info Messenger and Insight Manager - which keep end-users abreast of upgrades, patches, and general fixes. Compaq has denied letting down end-users by failing to proactively alert them to hardware faults...

Channel:
PDAs

The Bloor Perspective: Linux wormed, UK offline, and a PC market prognosis

The worm gets onto the server, fixes the back door after gaining entry and then replaces the home page of the infected web server with a message extolling a particular instant noodle dish. In the case of the Ramen worm, patches to cover the...

Channel:
Comment & Analysis

Your flexible friend: Can you put a price on happiness?

For example, BT now provides hardware, devices, software, connectivity, furniture, fault resolution guarantees, a mail box number, a courier and even tax and expense advice. Hotdeskers and mobile staff can now benefits from Wi-Fi access in many...

Channel:
IT Director

Get your fix: Microsoft sinks 18 holes

Microsoft on Tuesday made available fixes for 18 security vulnerabilities in Windows and Office software. One of the urgent fixes addresses a flaw in a Windows component that could be used to spread a worm.

PC World to offer remote tech fixes

The service is also an additional revenue stream for the retailer, which owns the Currys, Dixons.co.uk and PC World brands. Smith explained to silicon.com DSGi has already run a 100-PC pilot to ensure the service will be embraced by its customers...

Windows-based cash machines 'easily hacked'

It creates a lot of security issues because an ATM becomes like a PC with attached devices - it has to be kept up to date with hot fixes and patches. Macmillan added that the stability of the Windows-based ATMs was worse than their OS2-based...

Telecom 2.0: Mind over matter

ntl:Telewest Business believes that the role of the telco is evolving. Gone are the days when it was enough to simply focus on circuits and minutes, customers now need a far higher degree of interaction and look for suppliers who will talk business solutions with them.

Publisher:
ntl:Telewest Business

IBM Information Server Change Data Capture

In today's fast-paced world, access to real-time data has never been more important. To be successful, organizations need to be able to report and analyze corporate data quickly and easily, regardless of what applications created the data, what platform they're running on, or what database they're stored in.

Publisher:
IBM

An examination of server consolidation: the trends that can drive efficiencies and help businesses gain a competitive edge

This white paper provides a starting point for organizations contemplating server consolidation. It includes an overview of server consolidation concepts and techniques and provides guidance on methodologies. It also looks at the potential cost savings associated with server consolidation and offers information on how organizations can sustain the advantage they have gained by consolidating their servers.

Publisher:
IBM

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