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Help Desk White Papers

Remote Support has never been so easy! Try WebEx free today!

Tags:
help desk

Overview With WebEx Remote Support, it's easy to stay in control--working right from your desk to minimize technology-driven downtime while maximizing help desk productivity. You have the power to launch support sessions right from your desk, deliver real-time IT support to employees any time, anywhere, and provide immediate fixes without the time and expense of onsite visits. You can even proactively push regular updates and security patches to every PC in your company. It's all possible with WebEx Remote Support. And it's easier than you could imagine. Try it free today!

Further White Paper Details
Publisher	WebEx Communications	File Format	HTML
Date Published	January 2008	Downloads	5
Format	Resource Center
Topics	Help Desk, Customer Support Services, Call Center - Contact, IT Reliability, Remote Access - RA Servers

Did you find this white paper useful? 3 out of 5 users found this white paper useful

Mashing it up with Support: Automate, Coordinate and Collaborate with the Incident Escalation Mashup

Publisher:
Serena Software

10+ common questions about SQL Server data types

Publisher:
Susan Harkins

The Regence Group Provides Information to 6,000 Users With BMC Remedy Knowledge Management

Publisher:
BMC Software

Tags:
help desk

University Closes Information Gap With BMC Service Desk Express Suite

Publisher:
BMC Software

Tags:
help desk

TechNet Webcast: How Microsoft IT Uses the Automated Service Agent System to Deliver a Low-Cost, High-Value Service (Level 300)

Publisher:
Microsoft Tips

Tags:
help desk

Compaq comes under fire for poor customer care

Compaq also noted two Web-based resources - Info Messenger and Insight Manager - which keep end-users abreast of upgrades, patches, and general fixes. Compaq has denied letting down end-users by failing to proactively alert them to hardware faults...

Channel:
PDAs

US Air Force's security to depend on Microsoft

The standard configurations will enforce rigorous security profiles and will be updated online with security patches and software updates. The representatives also said the deal includes an agency-wide help desk service contract.

Channel:
Security Strategy

Apple releases more big cat security patches

Four patches were issued in total, covering the server and client versions of both Panther (Mac OS X 10.3.9) and Tiger (Mac OS X 10.4.2). The server patches address problems in 20 components, while the client patches fix 15 flaws.

Channel:
Operating Systems
Tags:
patch,
flaw,
tiger,
mac

Microsoft fixes smorgasbord of IE flaws

The IE flaws could be used to craft a malicious website that will automatically download and run code on a vulnerable PC, if the computer owner visits the site. A PC user who visits a malicious website could be tricked into running malicious code...

Microsoft patches 'the class of 2007'

Most of the vulnerabilities addressed by the fixes can only be exploited after someone visits a rigged website or opens a malicious file - attack approaches that are increasingly popular among cyber crooks.

Windows-based cash machines 'easily hacked'

It creates a lot of security issues because an ATM becomes like a PC with attached devices - it has to be kept up to date with hot fixes and patches. Macmillan added that the stability of the Windows-based ATMs was worse than their OS2-based...

Virtualisation: Architectual Considerations and other Evaluation Criteria

In the past several years, server virtualisation technology has moved quickly and firmly into the IT mainstream. Of the many approaches to system virtualisation available in the market today, VMware's hypervisor architecture has gained the greatest market acceptance. This paper examines the architectural issues, solution support, and enterprise readiness required when deploying such a virtualisation solution.

Publisher:
EMC

Getting Started with Master Data Management

Master data management forms part of an overall enterprise governance program that aims to establish trusted data throughout the enterprise. This white paper from Mike Ferguson of Intelligent Business Strategies defines master data, examines why it is needed, and explores methodologies for implementing master data management.

Publisher:
DataFlux

Optimising Storage with Global File Virtualisation

This white paper will provide an overview on how Rainfinity Global File Virtualisation virtualises unstructured data environments and moves data -including active, open files-without disruption to users or applications. Rainfinity is the only enterprise-class file virtualisation solution, and delivers complete NAS optimisation across geterogeneous environments, such as NAS, CAS, and file servers.

Publisher:
EMC

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