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Minimizing Risk in an Interrupt-Driven World: Life in the Outbound Call Center Regulatory and Policy Compliance Management
Overview It's the classic outbound Call Center problem. The interrupt-driven, unpredictable nature of the business means even the most button-down and best operational plans and strategic direction can change on a dime. This gives little time to react and a lot of room for error. Especially if these changes are managed manually (ironically using "automated" dialers). The result is increasing vulnerability to all kinds of risk: legal liability, customer attrition, lost revenue and more. This paper takes a look at the hidden call center risk points inherent in managing regulatory and corporate compliance and examine which solutions can help managers reduce their risk ratio, improve productivity for agents, line management, and operations.
| Publisher | Austin Logistics | File Format | |
|---|---|---|---|
| Date Published | September 2007 | ||
| Format | White Papers | ||
| Topics | |||
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