Astute companies are deploying systems that track what is happening in the call centre, highlighting problems and illustrating the situation with powerful graphics. You are held in a queue. When we look at customer rage and failed CRM projects we...
Indian carrier pigeons will be joining the dole queue in the latest round of job cuts to hit the IT sector. Feathers are flying as the jobless pigeons contemplate what is to become of them now there is less need for bird message relay to outlying...
Four IT firms are battling it out to win a defence contract understood to be worth £1bn. Marconi, Thales Defence, BEA Systems and Raytheon are all in the running for an MoD project called Fist (Future Integrated Soldier Technology).
We can't say for sure if she was there, as we couldn't join the grotto queue. Then Consumer Minister Melanie Johnson was scheduled to appear at a Virgin Megastore internet café, replete with Father Christmas (not the real one), to preach the online...
The UK's state of the art ecological project The Eden Project has opted for mobile ticketing to help cut queues. The Cornish attraction has implemented a system from Swiftpass that will allow visitors to The Eden Project to get tickets delivered on...
Britannia contact centre analyst Gerard Hearson told silicon.com that prior to the introduction of the system, the building society had experienced long call queues. He said: "In Britannia's case, the Queuebuster message switches on and off at...
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