Customer Support Services White Papers
Snowmobile Manufacturer Improves Customer Service and Staff Productivity
Overview Polaris Industries is one of the world's largest manufacturers of all-terrain vehicles and the recognized leader in the snowmobile industry. Various organizations within Polaris used disparate systems, so when customers and dealers called for support, they frequently experienced a bumpy ride. A series of nonintegrated customer relationship management solutions built on legacy technologies made it difficult for the sales and support staff to provide adequate customer service. Management also lacked the reporting capabilities needed to assess the effectiveness of customer service operations. Polaris Industries, in cooperation with Microsoft Gold Certified Partner Inetium, implemented Microsoft Dynamics CRM and Microsoft Office SharePoint Portal Server. This combination offers employees an easy-to-use system, customers better support, and managers a 360-degree view of operations.
| Publisher | Microsoft | File Format | WORD |
|---|---|---|---|
| Date Published | March 2007 | ||
| Format | Case Studies | ||
| Topics | |||
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