CRM Software White Papers
New Solution Helps Microsoft Improve Service to Employees, Business Partners
Overview Many organizations today are turning to new software solutions to help improve the quality of service they provide their employees, customers, and business partners. Microsoft Corporation, based in Redmond, Wash., USA, is no exception. Microsoft, the world's largest software company, recently began rolling out Microsoft Dynamics CRM, a flexible and easy-to-use Customer Relationship Management (CRM) system to its business units across the world. Among the first to receive the solution were the company's US Partner Experience and Shared Services Organization teams, two business units that had struggled using disparate systems. By implementing Microsoft Dynamics CRM, these teams have improved service levels, increased employee and customer satisfaction, boosted collaboration across teams, and achieved better individual and management reporting.
| Publisher | Microsoft | File Format | HTML |
|---|---|---|---|
| Date Published | July 2007 | ||
| Format | Case Studies | ||
| Topics | |||
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