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Service Level Management White Papers

The Instantly Responsive Enterprise: The Marriage of BPM and CEP

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service level management

Overview In this free white paper, learn how two proven but separate business process technologies, Business Process Management (BPM) and Complex Event Processing (CEP), can be merged to achieve better results and improved ROI. Now a mainstream business tool, BPM provides the visibility; while CEP, proven successful in countless business realms, provides the actionability. Four realistic scenarios show how, together, they can facilitate decisions, prevent policy violations, and more. Download this forward-thinking white paper now.

Further White Paper Details
Publisher	BEA Systems	File Format	PDF
Date Published	March 2008
Format	White Papers
Topics	Service Level Management, IT Reliability, SLA, Service-Oriented Architecture

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Videoconferencing hailed as key business tool

IT directors lack understanding of visual communications which are going to be key business tools in the future, according to a spokesman for video company, Tektronix. Stephen King, vice president of Tektronix's video and networking division...

Channel:
Broadband & ISPs

5 years ago... Videoconferencing hailed as key business tool

08.09.98 IT directors lack understanding of visual communications which are going to be key business tools in the future, according to a spokesman for video company, Tektronix. Stephen King, vice president of Tektronix's video and networking...

Channel:
IT Director

NEW! CIO Jury: Two-thirds of IT chiefs see IM as a valuable business tool

It isn't [a valuable business tool] and will remain that way until there is real corporate control and accountability that can be placed around it," he said. We start the series by asking: Instant messaging - a valuable business tool or just...

Channel:
IM
Tags:
cio jury,
cio,
instant messaging,
im

Unions threaten strikes over offshoring

I agree that firms should be able to make decisions themselves. Obviously you can't make Indians pay VAT," said Letwin, who argued for a change in the rules to "achieve some kind of tax competitiveness so we have some sort of equilibrium.

Channel:
Skills & Careers

Analysis: CRM - get involved

Usually it's best to create a strategic target architecture and justified road map to achieve that architecture. Without links into other aspects of the business - finance, order processing, supply chain, distribution, complaints handling - the CRM...

Channel:
CRM in the mid-market
Tags:
crm

Fifa kicks off improved web services

Contamine said a big challenge for the organisation's IT infrastructure is the size of events it supports: "What is unique to Fifa is probably the visibility that these systems have. The world football association, Fifa, has signed two deals with...

Live Webcast: Telecoms 2.0 - Where is telecoms heading?

In this webcast, our panel of experts will review where we are with next generation telecoms in the UK, working through the concept of 'Telecoms 2.0': - Realising the potential of Next Generation Networks - why it isn't just about the technology? - What attributes should firms be looking for in their telco partner? - Is the relationship between telco provider and customer changing? - What things need to happen to make next generation services a reality? - You say you want the supplier to change. Do you want to change too? - What is Telecoms 2.0?

Publisher:
ZDNet UK

Telecom 2.0: Mind over matter

ntl:Telewest Business believes that the role of the telco is evolving. Gone are the days when it was enough to simply focus on circuits and minutes, customers now need a far higher degree of interaction and look for suppliers who will talk business solutions with them.

Publisher:
ntl:Telewest Business

IBM Information Server Change Data Capture

In today's fast-paced world, access to real-time data has never been more important. To be successful, organizations need to be able to report and analyze corporate data quickly and easily, regardless of what applications created the data, what platform they're running on, or what database they're stored in.

Publisher:
IBM

An examination of server consolidation: the trends that can drive efficiencies and help businesses gain a competitive edge

This white paper provides a starting point for organizations contemplating server consolidation. It includes an overview of server consolidation concepts and techniques and provides guidance on methodologies. It also looks at the potential cost savings associated with server consolidation and offers information on how organizations can sustain the advantage they have gained by consolidating their servers.

Publisher:
IBM

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