Service Level Management White Papers
The Instantly Responsive Enterprise: The Marriage of BPM and CEP
Overview In this free white paper, learn how two proven but separate business process technologies, Business Process Management (BPM) and Complex Event Processing (CEP), can be merged to achieve better results and improved ROI. Now a mainstream business tool, BPM provides the visibility; while CEP, proven successful in countless business realms, provides the actionability. Four realistic scenarios show how, together, they can facilitate decisions, prevent policy violations, and more. Download this forward-thinking white paper now.
| Publisher | BEA Systems | File Format | |
|---|---|---|---|
| Date Published | March 2008 | ||
| Format | White Papers | ||
| Topics | |||
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White Paper RSSGovernance: The CIO's--and the Board's--Business
DownloadEffective IT governance practices have become critical for supporting overall corporate objectives. Without this required level of governance, organizations are unable to ensure that business and IT goals are properly...
The Emergence of a Software Centric Communications Model: Service Implications and Opportunities
This GreenSpring Partners White Paper explores how enterprises can realize their objectives for competitive differentiation by undertaking initiatives that exploit the opportunities inherent in a software-centric communications model.
ITIL Process Maturity Self-Assessment & Action Plan
This assessment and action plan is based upon the IT Infrastructure Library (ITIL) IT service management process framework and the Capability Maturity Model (CMM)/Software Process Improvement & Capability Determination (SPICE)...
Introducing ITIL Availability Management
Those involved in IT Service Management who have had some exposure to ITIL, and who wish to find out more about what is involved in Availability Management. This paper explains...
IT Service Management: Service Outsourcing Questionnaire
The objective of this questionnaire is to gather information to qualify and scope the opportunity for a Managed Service. Information gathered may ultimately form part of a Statement of Work,...
