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Customer Support Services White Papers

Highly Scalable and Optimized Service Portal for a Large Bank

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customer support services

Overview 540 braches and over 1000 ATMs make the client India's second largest bank with assets exceeding INR 1 trillion. MindTree Consulting leveraged its expertise on web technologies and in the banking and finance domain to develop a highly scalable customer service portal for a large bank. This cost effective portal would be used by the client's customer service associates to assist their corporate customers in servicing their queries and requests. The portal helped the bank provide faster problem resolution and thereby improve customer satisfaction.

Further White Paper Details
Publisher	MindTree Consulting	File Format	PDF
Date Published	January 2008	Downloads	2
Format	Case Studies
Topics	Customer Support Services, Portals

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