You are here: silicon.com > Resources > White Papers > Enterprise Applications > Customer Management > CRM Software

CRM Software White Papers

A CFO's Perspective on ERP/CRM

Tags:
crm software

Overview Enterprise Resource Planning and Customer Relationship Management (ERP/CRM) systems can provide access to information that previously was unavailable to an organization. The result can be multi-million dollar savings and a level of customer service previously unattainable. Having said this, how does one decide what level of IT spending is warranted to attain the uptime that system users demand? How does one determine what the total system costs will be over 1, 2, 3 and even 5 years? What is the Total Cost of Ownership (TCO) for ERP/CRM when deployed on the major computing platforms - UNIX, NT, Mainframe and Linux? And finally, which is the optimal computing platform for a specific ERP /CRM implementation?

Further White Paper Details
Publisher	CIOview	File Format	PDF
Date Published	May 2002
Format	White Papers
Topics	CRM Software, ERP

Did you find this white paper useful? 1 out of 4 users found this white paper useful

Strategic Vision: Giga Information Group on CRM

The trend now sees CRM and ERP starting to overlap considerably with ERP vendors expanding their footprint to support the rest of the customer cycle. CRM extends companies' reach from the manufacturing floor out to the customers and prospects...

Channel:
Comment & Analysis

ERP vendors will rise to top of CRM market

ERP (enterprise resource planning) vendors are set to dominate the CRM market within the next four years, according to a report by AMR Research. Traditional ERP vendors such as Oracle and Baan will gradually come to dominate the market by acquiring...

Channel:
Applications

The Bloor Perspective: telecoms charges, dot-coms and their customers, and IBM-Novell rumours

Twenty-three per cent did attain various degrees of an 'average' rating whilst 73 per cent came in with 'fair' customer service. But overall Gartner says these companies are paying little more than lip service to CRM (customer relationship...

Channel:
Comment & Analysis

CRM and ASP - welcome to TLA heaven

There is a requirement for a roving client that can be carried around on a sales or service representative's laptop and which can be used when a connection is unavailable. The next stage was to improve the integration of external systems...

Channel:
Comment & Analysis

SAP to declare CRM war on Siebel

Many companies are not willing to launch costly new projects for CRM or enterprise resource planning (ERP) until they reduce the number of applications and better integrate systems. Business software maker SAP, hoping to unseat Siebel Systems as...

Channel:
Comment & Analysis
Tags:
sap,
siebel,
crm

Microsoft and SAP integrate over web services

You can absolutely expect us to continue announce key relationships with broad-based ERP and CRM vendors around web services," Rudder said. Microsoft in recent years has increased its investment and development resources in building enterprise...

Channel:
SOA/Web Services
Tags:
sap,
microsoft

Live Webcast: Telecoms 2.0 - Where is telecoms heading?

In this webcast, our panel of experts will review where we are with next generation telecoms in the UK, working through the concept of 'Telecoms 2.0': - Realising the potential of Next Generation Networks - why it isn't just about the technology? - What attributes should firms be looking for in their telco partner? - Is the relationship between telco provider and customer changing? - What things need to happen to make next generation services a reality? - You say you want the supplier to change. Do you want to change too? - What is Telecoms 2.0?

Publisher:
ZDNet UK

Telecom 2.0: Mind over matter

ntl:Telewest Business believes that the role of the telco is evolving. Gone are the days when it was enough to simply focus on circuits and minutes, customers now need a far higher degree of interaction and look for suppliers who will talk business solutions with them.

Publisher:
ntl:Telewest Business

IBM Information Server Change Data Capture

In today's fast-paced world, access to real-time data has never been more important. To be successful, organizations need to be able to report and analyze corporate data quickly and easily, regardless of what applications created the data, what platform they're running on, or what database they're stored in.

Publisher:
IBM

An examination of server consolidation: the trends that can drive efficiencies and help businesses gain a competitive edge

This white paper provides a starting point for organizations contemplating server consolidation. It includes an overview of server consolidation concepts and techniques and provides guidance on methodologies. It also looks at the potential cost savings associated with server consolidation and offers information on how organizations can sustain the advantage they have gained by consolidating their servers.

Publisher:
IBM

Also on silicon.com

Site Navigation:

CRM Software White Papers

A CFO's Perspective on ERP/CRM

Quick Sitemap Links:

About Us

Search

Blogs

Verticals

Advertising Features

CNET Networks in Europe

CNET Networks in the United States

CNET Networks in Asia Pacific