Red Line Insurance is integrating its legacy IT systems with its call centre technology to allow agents instant access to customer files. Speaking to Silicon.com, Julian Palmer, director of operations at Red Line Insurance, said the company...
This sounds exactly the kind of thing we would like all call centres to do - have the foresight to think of the best working conditions for their staff. The National Farmers Union's insurance company, NFU Mutual Direct, has given call centre...
Insurance market Lloyd's is preparing to be hit hard by a spate of lawsuits from aggrieved investors who lost money when the bottom fell out of the technology sector. Lloyd's may now have to pay the price for providing insurance for company...
They find new media ads so irritating, they'd rather be cold called, according to new research. Like comedy, annoying your customers is all about timing, the research from Cable & Wireless shows - if companies want to stick their new media ads...
A French court has ruled that Google must refrain from using the trademarks of European resort chain Le Meridian Hotels and Resorts to trigger keyword ads. In a blow to Google's keyword-bidding engine, the French court ordered the company to stop...
Paid third-party ads on Google that use the trademark of car insurance company Geico in the text of ads could infringe trademark law and Google may be liable for such ads, according to a recent court opinion.