There have been a lot of woolly ROI figures generated - which in the end just haven't been achieved," she said. Remedy claimed the situation has got so bad the company has commissioned a research project from Cambridge University and IDC to work...
The research also showed that although judicious IT spend can be a huge boost to a company's bottom line, 'softer' factors such as company culture and the alignment of employee reward structures to the achievement of customer satisfaction goals...
The company is battling with the Nokia-backed Symbian platform, which currently dominates the market, and recent reports by analysts Ovum and IDC predicted that dominance to continue for the next three to four years at least.
With companies reporting a ROI of anywhere between 16 per cent and over 1,000 per cent, you'd be forgiven for thinking the main impact has been on the balance sheet - but the report shows that productivity has also been boosted by implementing the...
In an economic environment where every dollar counts, enterprises should understand how to quantify CRM benefits and use that information as a basis for accurate ROI calculation," says the report, aptly titled Don't Confuse CRM Benefits with ROI.
IT is helping to boost productivity at small and medium-sized enterprises (SMEs) - which also don't mind working hand-in-hand with the business. Nearly three-quarters of small-business executives said productivity has increased in both their...