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Capodarco Cooperative Improves Service With Leading-Edge Business Intelligence Solution
Overview Capodarco is a social cooperative that hires persons with disabilities. Capodarco wanted to develop an IT architecture based on a single integrated platform and implement an easy-to-use business intelligence system, capable of handling a vast amount of complex data from the administrative, operations, and healthcare sectors in real time. The challenge was to gain the ability to monitor the quality and assess the operational efficiency of Capodarco's call center services and create effective reports and integrated dashboards to provide management with decision-making support. Capodarco implemented Oracle Business Intelligence Suite Enterprise Edition to provide a comprehensive and unified vision of operating and administrative data, as well as information from telephone switchboard systems.
| Publisher | Oracle | File Format | |
|---|---|---|---|
| Date Published | January 2008 | ||
| Format | Case Studies | ||
| Topics | |||
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