A survey has revealed that direct sales expert, Dell is continuing to climb the corporate ladder at the expense of Compaq and IBM. According to US IT managers, Dell listens to its customers more and makes more durable products than its rivals.
Siebel sales reps are also paid according to satisfaction - six quarters late. Half of annual bonuses are based directly on measured customer satisfaction. A Siebel VP, for example, might get half his annual salary as a bonus, so 25 per cent of his...
A recently released survey initiated and paid for by Xerox states: "Xerox's Industrial Business provides solutions that lie at the heart of information and in order to provide the best possible service to our customers we need to understand their...
But they still need help with proper management, says Freeform Dynamics analyst Martin Atherton. Freeform Dynamics talks to around 3,000 user organisations each month and from our research we find little evidence to support the idea that IT is...
Pure-play online retailers scored more highly on customer satisfaction than the web counterparts of traditional high-street brands over the Christmas shopping period. A survey of 10,500 consumers on the top 30 retail websites in the UK, conducted...
The glitch also exists between Microsoft Dynamics RMS and Windows Vista Service Pack 1, though that product has already been broadly released. The software maker said there is a "compatibility issue" between the XP service pack and Microsoft...