Service Level Management White Papers
SAS IT Service Level Management: Manage IT Service Delivery With a Strategic and Customercentric Perspective - Increasing the Real and Perceived Value of IT Services to Decision Makers
Overview As companies have become dependent on IT services and computer systems in general, it is ironic that they have tended to take these services for granted. Just when IT organizations should be recognized for their increasingly strategic role in organizational success, they are often viewed instead as cost centers that need to show more bottom-line value. Because of this disconnect, IT organizations are struggling to reconcile shrinking budgets with ever-expanding service expectations. To close this gap, forward-thinking IT organizations are embracing Service Level Management (SLM) methodologies that enable them to provide a customer-centric, service-level perspective for monitoring, managing and reporting IT performance.
| Publisher | SAS Institute | File Format | |
|---|---|---|---|
| Date Published | February 2004 | ||
| Format | White Papers | ||
| Topics | |||
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