Business Management White Papers

The Value of Business Service Management

Overview Proving and communicating the business value of IT services and investments is a constant challenge for CIOs. Since IT enables critical business processes, understanding and improving IT service delivery become even more crucial. Improving IT service quality improves the quality of the business. To achieve this, leading IT organizations have adopted Business Service Management (BSM) as a key part of their IT management practices. This paper provides an overview of BSM for IT professionals and business people, to show how BSM can improve operational efficiency and reduce decision-making latency and costs.

Further White Paper Details
PublisherCompuware File FormatPDF
Date PublishedMay 2007
FormatWhite Papers   
Topics
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