It provides reliable service levels for all media: all call centres today provide a tight measure of their success - such as "90 per cent of calls answered within 20 seconds. These figures are from a survey of over 300 call centre managers across...
The documentation offers a guide of pretested scenarios for creating and managing data centers using Windows 2000 Server and .Net Enterprise Server software. The company has released similar blueprints for Unix and SQL Server migration, among others.
Newham will not now take part in the Office of Government Commerce open source trials with IBM, instead focusing its energies on talks with Microsoft, after council officers decided any major migration would pose "unacceptable levels of risk" to...
But others said contract negotiation is just another skill set that today's CIOs have to either learn or buy in. However, the introduction of professional IS supplier managers to support and guide IS staff helps.
Editor's choice
silicon.com editor Tony Hallett flags up his picks on the site this week.♦ Businesses cool on software as a service It's no fad but no slam dunk either
♦ Podcast: The Weekly Round-Up 14.09.07 The team gather round to...
The survey was completed by 592 network engineers, IT directors and CIOs in Africa, Asia, Europe, North America and South America. Globally, migration to multi-protocol label switching (MPLS) data networks appears to be steady, the survey found...