Cellular Equipment White Papers
Managing and Securing Your Headset Investment
Overview Contact centers make significant capital investments in headsets for their agents. For many of these contact centers, tracking and securing this investment remains a problematic process, with many procedural gaps that can lead to sizeable inventory shrinkage. Plantronics estimate that for contact centers with more than 500 operators, inventory shrinkage can reach up to 15 percent a year - and the cost of replacing that inventory is a direct hit to the bottom line. But shrinkage isn't the only cost of headset ownership. Inefficient inventory management can have a negative impact on operator productivity. To help organizations manage and secure their headset inventory, Plantronics offers two cost-effective solutions - the Plantronics Headset Service Station and a set of Plantronics Contact Center Security Devices.
| Publisher | Plantronics | File Format | |
|---|---|---|---|
| Date Published | November 2003 | ||
| Format | White Papers | ||
| Topics | |||
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