The artists and media agents that create a new mode of compensation will be the winners! And would Reader Comments ever be complete without reference to various WAP stories? I've tried speaking to professionals at companies developing next...
HP interviewed 54 senior managers across a range of job functions and industries. It's up to IT professionals to interpret them and where necessary use them in a way that is easily understood. A huge number of IT managers don't know the meaning of...
The study was carried out by an industry consortium comprising CM Insight, the Call Centre Association and research firm Contactbabel. The best British call centres are the best in the world, offering high value businesses, high skill professionals...
As a result of this scientific skills crunch, much of the West is now looking towards the service industries for their future. The big question is: how do you sustain service industries well into the future when you have a rapidly decreasing...
The performance of individual widgets means little to the business, whereas, for example, the level of customer satisfaction with a returns process does. In different formats, solutions and places they allow IT professionals to maintain an overall...
This approach revolves around compensation, increasing or decreasing according to how well customers are satisfied, measured by a number of service indicators. In an industry trying to improve overall service, SLAs provide a licence to adopt a...
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