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This easy-to-use change control form will help you better manage IT change requests.
Everybody benefits from proper change control. Beneficiaries range from those on the Help Desk, to IT managers, business...
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When it's time to conduct an employee's annual performance review, his or her peers can be an excellent source of information and insight. This template includes a cover letter explaining...
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Gain insight from over 7,000 IT professionals on topics such as compensation, job satisfaction, certifications, and why they seek training. Learn the top paying industries, job functions, and certifications...
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For most businesses and organisations, if IT stops, the business stops. Whenever a company turns on a new production line, opens a new retail store, launches a new product or...
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When new CIOs start, they have to immediately create momentum and build credibility. High expectations are held by the business community, senior executives, and the IT organization itself and...
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Gain insight from over 7,000 IT professionals on topics such as compensation, job satisfaction, certifications, and why they seek training. Learn the top paying industries, job functions, and certifications...
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New operating systems and programs are always a little intimidating, and they often require a learning curve. Office 2007 is no exception.
Download this white paper to learn about...
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Our popular CCNA Review Guide has been updated to reflect the recent changes to the CCNA curricula. This paper can help students understand what types of information would be...
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This seminar will provide an overview of the various Cisco certification tracks and how they relate to one another. Key points will include:
Career information including job titles and responsibilities...
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This white paper outlines the application process for both the PMP® and CAPM® exams, explains the composition of the exam questions, provides tips for successfully passing the exam, and lists...
The performance of individual widgets means little to the business, whereas, for example, the level of customer satisfaction with a returns process does. In different formats, solutions and places they allow IT professionals to maintain an overall...
This depressurises the situation for those not up to par and allows them to assume the roll of the 'guide at the side' - the one-on-one mentor. As a result of this scientific skills crunch, much of the West is now looking towards the service...
HP interviewed 54 senior managers across a range of job functions and industries. It's up to IT professionals to interpret them and where necessary use them in a way that is easily understood. A huge number of IT managers don't know the meaning of...
The study was carried out by an industry consortium comprising CM Insight, the Call Centre Association and research firm Contactbabel. The best British call centres are the best in the world, offering high value businesses, high skill professionals...
The artists and media agents that create a new mode of compensation will be the winners! And would Reader Comments ever be complete without reference to various WAP stories? I've tried speaking to professionals at companies developing next...
People lost something - having their own desk - and didn't see any compensation or gain. Given that employee satisfaction is vital to successful hotelling, space booking systems are even more important as they allay employees' fear of a scrum for...