Voice - Data Integration White Papers
Manufacturer Deploys New Phone System to Improve Customer Service
Overview LMC wanted to enhance customer service and responsiveness through an intelligent call center and improve communication for mobile employees. The challenge was to help employees work together more effectively, inside and around company warehouses. As a solution the company deployed Cisco Unified Communications brings together voice, video, and data communications on a single IP network and Cisco Unified CallConnector for Microsoft Dynamics CRM 3.0 provides intelligent call center support. They also implemented Cisco Aironet Access Points provide secure wireless network access for mobile employees.
| Publisher | Cisco Systems | File Format | |
|---|---|---|---|
| Date Published | June 2007 | ||
| Format | Case Studies | ||
| Topics | |||
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