Voice - Data Integration White Papers
How Cisco IT Merged Voice and Data Engineering Groups
Overview At the outset, Cisco voice and data engineers hesitated to provide each other with access to their equipment. The networking group had reservations about enabling the voice group to use the routers that provide access to the Public Switched Telephone Network (PSTN), and the voice group didn't think the data group should have access to the Cisco CallManager. As the company began sending voice over the LAN and WAN, Cisco moved from a technology-oriented organization to a process-oriented one that spans both voice and data. The Cisco Americas theater reorganized its IT into three groups with roles that correspond to the Planning, Design, Implementation, Operation, and Optimization (PDIOO) organizational model adopted earlier by Cisco EMEA.
| Publisher | Cisco Systems | File Format | |
|---|---|---|---|
| Date Published | December 2007 | ||
| Format | Case Studies | ||
| Topics | |||
-
Did you find this white paper useful? 1 out of 2 users found this white paper useful
White Paper RSS
Download
Register
