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Customer Support Services White Papers

How Cisco IT Integrated Web Collaboration Into the Technical Assistance Center

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customer support services

Overview Given the importance of network reliability to businesses, quick and easy customer support provided by highly knowledgeable support engineers is a crucial need. Cisco Systems customers have come to rely on the Cisco Technical Assistance Center (TAC) for technical support in managing their Cisco-powered networks, from the front-line support of the Customer Response Center, which fields telephone calls, to the customer support engineers who provide technical support. Cisco TAC has implemented several contact center software solutions, including Cisco Web Collaboration Option, Cisco Media Blender, and Cisco Intelligent Contact Management (ICM) software. Customers can now receive immediate assistance by telephone or the Web.

Further White Paper Details
Publisher	Cisco Systems	File Format	PDF
Date Published	December 2007
Format	Case Studies
Topics	Customer Support Services, Call Center - Contact

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Publisher:
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