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Outsourcing White Papers

Cisco Unified Intelligent Contact Management Reduces Outsourcing Costs by Improving Contact Center Management and Support

Tags:
outsourcing

Overview This case study describes how Cisco Systems has reduced costs and increased flexibility for certain calls outsourced to contact centers located around the world. This result was achieved by a newly designed implementation of a Cisco Customer Voice Portal, Cisco Pre-Routing features, and a Cisco ICM-to-ICM system link to handle inbound calls for Linksys, a division of Cisco.

Further White Paper Details
Publisher	Cisco Systems	File Format	PDF
Date Published	December 2007	Downloads	1
Format	Case Studies
Topics	Outsourcing, Call Center - Contact, ROI - TCO

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Insurers link for £26m portal venture

The three firms will take a £9.8m stake in Misys' Independent Financial Advisers' (IFAs) portal AssureWeb, on top of paying an additional £16.2m for IT services. The deal will see Friends Provident, Norwich Union and Scottish Widows take a 40 per...

Channel:
IT Director

Juniper spends $469m on two acquisitions

The products help ease the burden on web servers by offloading traffic, thereby reducing the number of connections those servers have to handle. The addition of application acceleration technologies to Juniper Networks' best-in-class routing and...

Channel:
Telecoms

Cisco's number two steps down

Chambers also said the company will not fill Giancarlo's chief development officer position and instead will rely on the development council to handle Cisco's strategy planning. In February, Mike Volpi, former senior vice president and general...

Channel:
IT Director
Tags:
cisco,
ceo,
jobs,
council

Junked: Is this the end of spam and spoof email?

Signatures by authorised third parties are permitted as well, which is useful for outsourced email. But because it's the only technology that has achieved that status - Microsoft's competing Sender ID idea has not - it has a visible edge.

Call centres lag behind on IP adoption

Outsourcer Garlands, for example, deployed a Cisco solution in its new Middlesbrough contact centre blending inbound and outbound calls. Garlands IT manager Steve Bowen says: "Cost-wise, we've calculated that to implement the blended inbound...

Channel:
VoIP
Tags:
call centre,
voip

Wi-Fi-mad consumers send spend through the roof

Linksys maintained its top spot with 22.3 per cent of the market, and D-Link Systems remained number twowith 17.9 per cent. But D-Link and NetGear made major moves there, and Linksys is now turning its attention there.

Channel:
Mobile & Wireless

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