We will be prudent when it comes to economic conditions, but Avaya will be seen as a major CRM player," he said. Terence Wright, Gartner Group principal analyst on European CRM markets, also seems confident Avaya will deliver on its strategies.
Gartner's chief executive officer, Michael D. Fleisher, opened the analyst firm's annual Symposium/ITxpo in Cannes on a gloomy note on Monday. Despite the media continually looking for 'green shoots' and talking up the recovery, he said "the...
A recent survey by analyst house Gartner Group found the average ROI on an IP VPN was 55 per cent in the first year, and 100 per cent within 18 months. According to Frost & Sullivan, the lower barriers to entry of public internet-based IP VPNs...
According to market research firm Gartner, the outsourcing backlash against India will fade away in two years as the global economy improves and unemployment levels decrease. I go into customer meetings feeling apologetic about the issue but my...
In its 2006 resolutions, analyst Gartner says CIOs should get rid of their costly and complex legacy systems once and for all and prepare the business for the "second internet". The first five years of this century have been difficult for CIOs and...
Mark McDonald, group VP and head of research for Gartner Executive Programs, said in a statement: "Given economic conditions, CIOs should be prepared and have a contingency plan for both increases or decreases in the next 90 days by the end of the...