Without it call centre managers wouldn't be able to monitor performance, agent activity and duration of call time. To get the best productivity from a call centre you have to treat the agent like a human being and this can be easily forgotten if...
This is made infinitely easier for the aggressor if they can subvert an organisation by working on the inside as an employee, sub-contractor or outsourcing agent. It is now the norm for the restaurant, cleaning, gardening, building maintenance and...
Creating a link between established systems-monitoring software and a new breed of tools for automating data centre operations is critical for utility-computing initiatives such as N1 to take hold, said Jonathan Eunice, principal analyst at...
Next will be agent built units, with loose cargo following in six to nine months. The airline intends to save £300m through its commitment to new technology and more effectively managed IT. This scheme is an ideal example of how RFID technology can...
Amit Yoran, director of the National Cyber Security Division of the Department of Homeland Security, was responsible for carrying out the lion's share of the initiatives outlined in the Bush administration's National Strategy to Secure Cyberspace.
In a press statement Apacs said: "The banking industry takes all types of plastic card fraud very seriously indeed and remains committed to tackling card fraud losses in this country through a number of initiatives already in place and others that...