VoIP - IP Telephony White Papers
Migrating to IP Telephony - The Human Factor
Overview IP Telephony may also necessitate some cultural changes to the IT organization. Operations and support staff may not fully appreciate the real-time and mission critical nature of voice. A quick swap of data patch cables in the middle of the afternoon is no longer acceptable in a converged infrastructure; not that it was previously, but staff could probably get away with it without incident. Network performance or outages demand a greater sense of urgency and quicker response and resolution times in a converged environment. The preceding tips may seem to be basic and obvious considerations for any project plan. They are, but in my experience, the human-factors of an IP Telephony migration are usually overlooked as everyone focuses on the technology aspects.
| Publisher | Ryson Internetworking | File Format | |
|---|---|---|---|
| Date Published | October 2007 | ||
| Format | White Papers | ||
| Topics | |||
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