You are here: silicon.com > Resources > White Papers > IT Management > Business Functions > Customer Support Services

Customer Support Services White Papers

Global Manufacturer Enhances "Culture of Speed" With New Communication Tools

Tags:
customer support services

Overview Gates Corporation of Denver, Colorado, manufactures automotive and industrial belts, hoses, and power transmissions. The company has 13,500 employees and customers all over the world. Gates employees were unable to communicate and collaborate fast enough to stay competitive in global markets demanding ever-faster responses and customer service. Gates replaced its underlying technology in order to provide employees with a rich portfolio of new communications capabilities and increase its flexibility to adopt new technology innovations.

Further White Paper Details
Publisher	Microsoft	File Format	WORD
Date Published	April 2007
Format	Case Studies
Topics	Customer Support Services, Collaboration Tools

Did you find this white paper useful? 2 out of 4 users found this white paper useful

TechRepublic Resource Guide: Everything you need to know about Customer Relationship Management (CRM)

Publisher:
Inside CRM

TechRepublic Resource Guide: How well are you meeting your customers needs?

Publisher:
Inside CRM

TechRepublic Resource Pack: Taking Another Look at CRM

Publisher:
Inside CRM

July 10th: Just MASH Marketing: The Customer Reference Mashup

Publisher:
Serena Software

Mashing it up with Support: Automate, Coordinate and Collaborate with the Incident Escalation Mashup

Publisher:
Serena Software

The Trials of Microsoft: the more things change, the more they stay the same

The ultimate result is that some innovations that would truly benefit consumers never occur for the sole reason that they do not coincide with Microsoft's self-interest. But the type of punishment could be irrelevant: the industry could evolve on...

Channel:
Comment & Analysis

IBM slammed over patent giveaway

This decision by IBM to grant access to the key innovations covered by 500 IBM US patents is a strong example of the compatibility of computer-implemented invention (CII) patents with the OSS development model," said MacGann.

Channel:
Law & Policy
Tags:
ciii,
patents

Open source 'academy' aims to crack public sector

The initiative, known as the Open Source Academy, is funded by the Office of the Deputy Prime Minister's e-Innovations investment programme. Taylor said the project would disprove the theory that only poorer councils adopt open source.

Channel:
Open source

CIO Jury: No hurry to upgrade to Windows Vista

Christopher Linfoot, IT director at LDV Vans, said: "Vista seems to require a lot of machine power and a natural point at which to take the upgrade would be during a hardware refresh though I suspect most PC original equipment manufacturers will...

Pizza sauce runs in our veins, says Domino's IT chief

Other innovations that have been relatively simple to implement - but have had an impact on the company's bottom line - are around online ordering. The concept of customers playing mobile phone games in stores is one of the innovations she is...

Retail leaders will open up in tough times

But the responses this week from some of the great and the good at the Retail Week Conference in London suggest that innovations in IT will actually be critical in weathering the coming chill. An icy wind is blowing through the high street.

Virtualisation: Architectual Considerations and other Evaluation Criteria

In the past several years, server virtualisation technology has moved quickly and firmly into the IT mainstream. Of the many approaches to system virtualisation available in the market today, VMware's hypervisor architecture has gained the greatest market acceptance. This paper examines the architectural issues, solution support, and enterprise readiness required when deploying such a virtualisation solution.

Publisher:
EMC

Getting Started with Master Data Management

Master data management forms part of an overall enterprise governance program that aims to establish trusted data throughout the enterprise. This white paper from Mike Ferguson of Intelligent Business Strategies defines master data, examines why it is needed, and explores methodologies for implementing master data management.

Publisher:
DataFlux

Optimising Storage with Global File Virtualisation

This white paper will provide an overview on how Rainfinity Global File Virtualisation virtualises unstructured data environments and moves data -including active, open files-without disruption to users or applications. Rainfinity is the only enterprise-class file virtualisation solution, and delivers complete NAS optimisation across geterogeneous environments, such as NAS, CAS, and file servers.

Publisher:
EMC

Also on silicon.com

Site Navigation:

Customer Support Services White Papers

Global Manufacturer Enhances "Culture of Speed" With New Communication Tools

Quick Sitemap Links:

About Us

Search

Blogs

Verticals

Advertising Features

CNET Networks in Europe

CNET Networks in the United States

CNET Networks in Asia Pacific