You are here: silicon.com > Resources > White Papers > Enterprise Applications > Enterprise Planning > Business Management

Business Management White Papers

Business Service Management Links IT Services to Business Goals

Tags:
business management

Overview Business Service Management helps establish IT as a strategic service supplier that streamlines customer transactions and enables business growth. While organizations will undertake BSM initiatives to align IT activities with business goals, the ultimate impact of Business Service Management goes beyond services - to strategic partnership in the business. Having created agile and resilient services that can respond to varying demands, IT is better able to drive technology innovation that can open up new revenue sources, help grow the business, and change how business is done. Business Service Management is not just technology; it's also about people and processes across IT. BSM is an opportunity for IT to build a more proactive and innovative team.

Further White Paper Details
Publisher	CA (Computer Associates)	File Format	PDF
Date Published	January 2008
Format	White Papers
Topics	Business Management, ITIL

Did you find this white paper useful? 1 out of 3 users found this white paper useful

Integrated Change & Release Management

Publisher:
IBM

Ovum Report: IBM Simplfies Service Management to facilitate business and IT

Publisher:
IBM

Burda Enacts Comprehensive CRM Strategy With PeopleSoft

Publisher:
Oracle

Unisys Business Blueprinting - Where Vision Meets Execution

Publisher:
Unisys

InHouse vs Hosted: Location Scout

Publisher:
News.com

John Lamb's Week: Let the mobile ring tones drive you mad

Virgin Mobile will be "celebrating ring tone culture" with an attempt to establish a Guinness world record for the number of phones ringing in unison. Indeed, less than a quarter of transactions begun online are successfully concluded, mostly due...

Channel:
Comment & Analysis

Special Report: Kofi Annan's IT challenge

I hope the industry will broaden its horizon and bring more of its remarkable dynamism and innovation to the developing world. I hope the industry will broaden its horizon and bring more of its remarkable dynamism and innovation to the developing...

Channel:
Law & Policy

The Director's Cut: You are not alone!

By transforming our overall profile, perception and positive influence, we can help internal IT departments establish themselves where they belong - at the very heart of an organisation. The whole corporate IT industry is affected, to a greater or...

Meta Group Quarterly: How regulation is driving IT strategy

Longer-term initiatives are developing a proactive strategy and planning process, and establishing an enterprise architecture and programme management competency centres to create innovation programmes that can bring immediate business benefits.

Channel:
Comment & Analysis

The Bloor Perspective: Parmalat makes a ham-fist of it, Offshoring and Customs and Excise

These processes need to be developed and agreed in partnership with the outsourcer - a significant challenge when the outsourcer is on another continent. When the dust has settled after the conclusion of the large outsourcing contract organisations...

Channel:
IT Director

Quocirca's Straight Talking: IT too arrogant?

Business service management (BSM) is the current buzzword for an area that has the potential to relive past mistakes. As long as BSM retains a relatively humble view of the world, it deserves to do well.

Live Webcast: Telecoms 2.0 - Where is telecoms heading?

In this webcast, our panel of experts will review where we are with next generation telecoms in the UK, working through the concept of 'Telecoms 2.0': - Realising the potential of Next Generation Networks - why it isn't just about the technology? - What attributes should firms be looking for in their telco partner? - Is the relationship between telco provider and customer changing? - What things need to happen to make next generation services a reality? - You say you want the supplier to change. Do you want to change too? - What is Telecoms 2.0?

Publisher:
ZDNet UK

Telecom 2.0: Mind over matter

ntl:Telewest Business believes that the role of the telco is evolving. Gone are the days when it was enough to simply focus on circuits and minutes, customers now need a far higher degree of interaction and look for suppliers who will talk business solutions with them.

Publisher:
ntl:Telewest Business

IBM Information Server Change Data Capture

In today's fast-paced world, access to real-time data has never been more important. To be successful, organizations need to be able to report and analyze corporate data quickly and easily, regardless of what applications created the data, what platform they're running on, or what database they're stored in.

Publisher:
IBM

An examination of server consolidation: the trends that can drive efficiencies and help businesses gain a competitive edge

This white paper provides a starting point for organizations contemplating server consolidation. It includes an overview of server consolidation concepts and techniques and provides guidance on methodologies. It also looks at the potential cost savings associated with server consolidation and offers information on how organizations can sustain the advantage they have gained by consolidating their servers.

Publisher:
IBM

Also on silicon.com

Site Navigation:

Business Management White Papers

Business Service Management Links IT Services to Business Goals

Quick Sitemap Links:

About Us

Search

Blogs

Verticals

Advertising Features

CNET Networks in Europe

CNET Networks in the United States

CNET Networks in Asia Pacific