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Infrastructure Management White Papers

Leveraging ITIL Business Simulations for ITSM Success

Tags:
infrastructure management

Overview Many IT departments seek to align their IT Service Management (ITSM) activities with the Information Technology Infrastructure Library (ITIL) best practices framework. ITIL business simulations can be leveraged to accelerate the progress of an ITIL initiative. Simulations enable participants to test and apply new ideas and skills in a safe environment. People can quickly see the affects of their decisions and behavior on performance, and can experience the affect of changes within the simulated environment. Participants can readily relate and transfer what they learn and discover in simulations to the real world. Further, simulations often serve to build camaraderie and a sense of teamwork that support ongoing collaboration.

Further White Paper Details
Publisher	CA (Computer Associates)	File Format	PDF
Date Published	September 2007	Downloads	3
Format	White Papers
Topics	Infrastructure Management, Service Level Management, ITIL

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