Email White Papers
Conversational Coherence: Using Email Threads to Coordinate Distributed Work
Overview This paper explores the central role of conversational threads in facilitating the ongoing, distributed work of one virtual organization. In studying the electronic mail exchanges of organizational members during one year, we found that they engaged in a range of threading activity to establish and maintain continuity, coherence, and coordination in their collaborative work over time. In particular, it was found that organizational members used threads in multiple ways: in isolation, to carry on individual conversations that focused their attention and action on a particular topic over a short period of time; in parallel, to carry on concurrent conversations that enabled their engagement with multiple topics during the same period of time.
| Publisher | Massachusetts Institute of Technology | File Format | |
|---|---|---|---|
| Date Published | November 2006 | Downloads | 4 |
| Format | White Papers | ||
| Topics | |||
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