Application Servers White Papers
Leading Healthcare Insurer Avoids $9.6 Million in Costs With Case Management Tool
Overview At Premera Blue Cross, an independent licensee of the Blue Cross Blue Shield Association, case managers handle the post-hospitalization needs of patients with complex medical conditions. Until recently, opening a new case could take 160 minutes and require using two different case management systems. Ongoing management was paper-intensive. Working with Microsoft and Microsoft Certified Partner Accenture, Premera built its Case Management Collaboration Tool using Microsoft Office Professional Edition 2003, Microsoft Office SharePoint Portal Server 2003, and the Microsoft Office InfoPath 2003 information gathering program. The new tool shaved 40 minutes off the time to open new cases, reduced research time by 70 percent, increased case capacity by 20 percent, and improved employee satisfaction by 17 percent.
| Publisher | Microsoft | File Format | WORD |
|---|---|---|---|
| Date Published | June 2005 | ||
| Format | Case Studies | ||
| Topics | |||
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