VoIP - IP Telephony White Papers
Leading Concert Venue Connects Employees in Real Time to Improve Customer Service
Overview Glasgow Cultural Enterprises (GCE) manages world-class music and events venues, including the Glasgow Royal Concert Hall and Glasgow City Halls. The company's employees work in a number of buildings and are often away from their desks. To ensure fast responses to customer queries and to improve internal communications, the company deployed Microsoft Office Communications Server 2007. Using the technology, employees can see if their colleagues are available and contact them in real time using e-mail messages, instant messages, or calls from their traditional desk phones. This helps them improve service for the public, and the events team can respond faster to requests from corporate clients. GCE plans to use the technology to support IP telephony internally and offer high-value videoconferencing services to its corporate clients.
| Publisher | Microsoft | File Format | WORD |
|---|---|---|---|
| Date Published | October 2007 | Downloads | 1 |
| Format | Case Studies | ||
| Topics | |||
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