VoIP - IP Telephony White Papers
Energy Provider Improving Total Cost of Ownership With Unified Communications
Overview Enbridge is a leader in energy delivery in North America, and through its Liquids Pipelines segment, it operates the largest crude oil and liquids pipeline system in the world. Traditionally, employees in the Liquids Pipelines division have used applications from multiple vendors. However, the disparate architecture became more difficult to manage and employees encountered communication challenges. In 2007, the company's Liquids Pipelines division implemented a pilot unified communications solution built on Microsoft Office Communications Server 2007 and Microsoft Exchange Server 2007. The new solution provides features such as Voice over IP (VoIP) telephony, on-premise Web conferencing, and instant messaging. As a result, Enbridge expects to increase productivity, partner communication, employee mobility, and operational control - and reduce the total cost of ownership.
| Publisher | Microsoft | File Format | WORD |
|---|---|---|---|
| Date Published | December 2007 | ||
| Format | Case Studies | ||
| Topics | |||
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