That's because unified communications is about to thrust itself into the office of the future with the emergence of converged networks where voice, data and video all use the same IP pipe. Ever since the telecoms industry’s first attempts with...
These are drivers behind the emergence of the virtual call centre, allowing companies to integrate together disparate call centre locations along with home workers into a single unified whole. A report from the Telework Association in 2001 found...
A converged IP telecommunications platform will enable up to 110,000 government workers in the UK to enjoy desktop phone functionality on all kinds of devices, wherever they are. This means, for example, that government workers should be able to...
One of the first steps in working with colleagues is finding out which co-workers are actually available. The desktop program, which connects to Microsoft's Live Communications Server software, helps people to get a variety of information about how...
The Office 12 demo revealed graphical command tabs in the tool bars to help users navigate through tasks more easily in response to complaints that many find it too hard to take advantage of much of the functionality in the software.
Mobile is the next logical step in the evolution of Cisco's Unified Communications product as more companies issue mobile devices to their workers in an effort to make their workforces more productive.