CRM Software White Papers
European Finance Employees Build Stronger Business Relationships With Management Tool
Overview Established in 1990, HgCapital is a private equity firm with offices in the United Kingdom, Germany, and the Netherlands. HgCapital aims to generate high risk-adjusted returns for its investors by acquiring attractive business assets, and working with management to generate incremental value. When its existing Customer Relationship Management (CRM) system made it difficult to manage the firm's contact database, oversee key relationships, and track prospective deals efficiently, HgCapital implemented Microsoft Dynamics CRM. Now, employees can monitor and analyze relationships with all their relevant business contacts and reduce time spent on administrative duties.
| Publisher | Microsoft | File Format | WORD |
|---|---|---|---|
| Date Published | December 2007 | Downloads | 2 |
| Format | Case Studies | ||
| Topics | |||
Turning customer interaction into profitable relationships
Effective customer communications boost customer loyalty, ensure brand and regulatory compliance, reduce environmental impact and help control a range of costs - through IT maintenance, printing, call centre operations and...
When Green Equals Green: Best Practices for Communications Provider Billing in an Environmentally-Conscious, Multi-channel World
With an increased focus on environmental stewardship, it's not surprising that many communications firms are looking for ways to promote "green" activities within their companies - including customer billing. Invoicing...
View the HP Performance Center QuickStart data sheet
Find out how to implement HP Performance Center quickly to enable a performance COE.
Transform your Multi-Channel Customer Experience: Advantages of Customer Communications Management
Improving the way you communicate with customers effectively managing and delivering more personalized and unified customer communications, across today's diverse media channels can maximize returns. Further, companies are generating tens...
Challenging the economic downturn
HOW CAN BUSINESSES MAXIMISE CUSTOMER RELATIONSHIP MANAGEMENT (CRM) TO CONTAIN COSTS AND IMPROVE SERVICES? This Vodafone white paper looks at how careful investment in CRM can underpin a strategy for...



