Dennis Marine, a vice president of information services at Prudential who took part in Cohen's presentation, noted that only about 30 per cent of its customers actually get full resolution of their questions, if they use its push button-navigated...
The EC is also looking at creating a European Border Surveillance System with the aim of preventing unauthorised border crossings, reducing the number of illegal immigrants dying at sea and reducing cross-border crime within the EU.
We'll be able to increase the resolution [of forecasts] by reducing the spacing between geographical points. The new supercomputer has the performance of around 8,000 home PCs, with a theoretical peak power of 16 billion calculations per second per...
By this, we mean basic predictable processes should be automated wherever possible, as this allows the customer to gain rapid response and resolution of their issues. Yet many companies end up putting too much reliance on automated solutions...
We have had great success in reducing benefit fraud. The DWP said while many benefits are linked to each other, business processes are not fully automated so errors can creep in as staff have to make calculations offline.
The move will finally bring the UK financial sector in line with the rest of Europe in reducing the current three-day clearance time for electronic banking payments. Apacs has now said the new system will be introduced by the end of 2007 and that...
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