Customer Support Services White Papers
The Eight Dimensions of Customer Experience for Financial Services
Overview Financial firms seeking to grow in a commoditizing market are focusing on customer satisfaction and innovation. Providing a great customer experience is key to both and requires attention across eight dimensions - a customer-centric architecture that provides a complete view of the customer, extended enterprise security, transaction efficiency, transaction performance, value for cost, anytime/anyplace service, compliance and a constant stream of new solutions. Success on all Eight Dimensions requires a clear strategy and systems integrated with the business processes. As one's firm migrates towards new IT architectures that improve business agility and address changing customer expectations, one must shift to an Enterprise IT Management (EITM) approach that provides the critical governance, management and security capabilities needed to enable dynamic business services.
| Publisher | CA (Computer Associates) | File Format | |
|---|---|---|---|
| Date Published | October 2007 | Downloads | 1 |
| Format | White Papers | ||
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