IT managers are becoming increasingly frustrated by poor customer service from their suppliers - and are blaming them for project failures. According to research by technical consultancy, Crew, 80 per cent of UK IT projects fail to meet their...
You can be diligently working to a contracted baseline, and by the time you finish the business has changed. Steve Bradford, home affairs researcher for the Liberal Democrats, said there are three main reasons the government has such high-profile...
Riversoft and Concord Communications will be unveiling details of a technology collaboration on fault management and performance systems, while Cable & Wireless BTN is hosting a seminar called 'Turning security policy into reality - looking at...
Leading IT executives use benchmarking to categorise performance into a baseline of measures that a performance improvement programme can act upon. As a first step, Meta Group recommends initiatives that focus on (re)establishing the IT...
29.09.1999: IT managers are becoming increasingly frustrated by poor customer service from their suppliers - and are blaming them for project failures. Who is to blame for IT project failures is still a contentious issue today.
An IT department can take a top-down approach, essentially looking at its energy bill overall and use that as a baseline. But how easy is it to come up with a baseline and why aren't suppliers ready with an integrated, cross-platform system to help...
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