Telephony Systems - PBX White Papers
SAP Business Communications Management Helps Streamline Customer Service and Cut Costs
Overview Pension Fennia had been using a traditional PBX-based telephony switch, but the system's capacity was no longer sufficient for the company's needs. At the same time, first-generation digital telephone technology was becoming obsolete. With the old system, customer service administration was tedious and time-consuming. Furthermore, maintenance and reporting processes were complicated and resource intensive. The Finnish Mutual Insurance Company Pension Fennia - headquartered in Helsinki ? recently exchanged its traditional Private Branch Exchange (PBX) telephone system for a new, all-IP enterprise telephony and contact center solution: SAP Business Communications Management software. The new, operator-independent system enables Pension Fennia to improve customer service, streamline employee communication, and reduce costs.
| Publisher | SAP | File Format | |
|---|---|---|---|
| Date Published | September 2007 | ||
| Format | Case Studies | ||
| Topics | |||
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