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Telephony Systems - PBX White Papers

SAP Business Communications Management Helps Streamline Customer Service and Cut Costs

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telephony systems - pbx

Overview Pension Fennia had been using a traditional PBX-based telephony switch, but the system's capacity was no longer sufficient for the company's needs. At the same time, first-generation digital telephone technology was becoming obsolete. With the old system, customer service administration was tedious and time-consuming. Furthermore, maintenance and reporting processes were complicated and resource intensive. The Finnish Mutual Insurance Company Pension Fennia - headquartered in Helsinki ? recently exchanged its traditional Private Branch Exchange (PBX) telephone system for a new, all-IP enterprise telephony and contact center solution: SAP Business Communications Management software. The new, operator-independent system enables Pension Fennia to improve customer service, streamline employee communication, and reduce costs.

Further White Paper Details
Publisher	SAP	File Format	PDF
Date Published	September 2007
Format	Case Studies
Topics	Telephony Systems - PBX, Customer Support Services, Business Management

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