CRM Software White Papers
Training Equips Capgemini Consultants With the Skills to Undertake Complex Implementations
Overview Capgemini is one of the world's top five information technology services and consulting companies. As an Oracle Certified Advantage Partner, Capgemini India undertakes complex Oracle, JD Edwards, PeopleSoft, and Siebel implementations for customers in the country and the surrounding South Asia region. To ensure that it can continue to provide comprehensive solutions to clients, the company sends its consultants to Oracle University for regular training on new modules and product updates, and insights into best-practice installation processes. In 2007, Capgemini India sent around 150 people to Oracle University for training on Siebel CRM and Oracle Fusion Middleware. The courses were a mix of theory and practical exercises, providing participants with the opportunity to put their new skills into practice immediately.
| Publisher | Oracle | File Format | |
|---|---|---|---|
| Date Published | October 2007 | Downloads | 1 |
| Format | Case Studies | ||
| Topics | |||
Turning customer interaction into profitable relationships
Effective customer communications boost customer loyalty, ensure brand and regulatory compliance, reduce environmental impact and help control a range of costs - through IT maintenance, printing, call centre operations and...
When Green Equals Green: Best Practices for Communications Provider Billing in an Environmentally-Conscious, Multi-channel World
With an increased focus on environmental stewardship, it's not surprising that many communications firms are looking for ways to promote "green" activities within their companies - including customer billing. Invoicing...
View the HP Performance Center QuickStart data sheet
Find out how to implement HP Performance Center quickly to enable a performance COE.
Transform your Multi-Channel Customer Experience: Advantages of Customer Communications Management
Improving the way you communicate with customers effectively managing and delivering more personalized and unified customer communications, across today's diverse media channels can maximize returns. Further, companies are generating tens...
Challenging the economic downturn
HOW CAN BUSINESSES MAXIMISE CUSTOMER RELATIONSHIP MANAGEMENT (CRM) TO CONTAIN COSTS AND IMPROVE SERVICES? This Vodafone white paper looks at how careful investment in CRM can underpin a strategy for...



