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Customer Support Services White Papers

PPG Achieves Faster Problem Resolution Through Award-Winning Premier Support

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customer support services

Overview Founded in 1883, the company's long history of success and growth stems from its commitment to moving in new but related directions through technology leadership. To support its goals of competitive leadership through quality products and growth through innovation, PPG's business units require robust technology - from database, to middleware, to applications. With Oracle software, including Oracle Database, Oracle E-Business Suite, Oracle Discrete Manufacturing and Oracle Human Resources, PPG had the solutions it needed to support its challenging business requirements. To match this robust technology, PPG turned to Oracle's award-winning Premier Support. PPG was able to achieve faster problem resolution through Oracle's global support infrastructure, proactive automated tools, and personalized account management - benefits that are all exclusive to Oracle Premier Support and Oracle's Advanced Customer Services.

Further White Paper Details
Publisher	Oracle	File Format	PDF
Date Published	February 2007
Format	Case Studies
Topics	Customer Support Services, ERP, Database Management

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