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LiveXchange Improves Economics and Raises Service Levels for Corporate Contact Centers
Overview LiveXchange Corporation wanted to provide a feature rich and scalable platform to base LiveXchange and ContractXchange.com environments that enable corporations to run and customize remote agent programs from recruitment, to hiring, training, and operations. The challenge was to allow corporate clients to avoid the 60% failure rate businesses typically experience when establishing remote call centers. The company deployed Oracle Contact Center Anywhere and Oracle Database on Linux as the platform for services that allow corporations to successfully create, scale, and operate remote agent programs. It facilitated a platform based on internet access, which scales easily, avoids complex configurations, and is product-agnostic to easily integrate with Agent Access OS, a unified Linux-based agent desktop environment.
| Publisher | Oracle | File Format | |
|---|---|---|---|
| Date Published | January 2008 | Downloads | 1 |
| Format | Case Studies | ||
| Topics | |||
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